FAQ

RETURNS/REFUND POLICY?

Apparel must be returned within 14 days of receiving the item. The item must be unused, unsoiled and in it's original packaging (in it's original packaging meaning to include the plastic film it comes in) if this is not the case, we cannot refund you.

 

Please ensure you put a covering letter inside the returned package stating reason for refund, your name/order number or address. The refund will be issued up-to 30 days after recovering the items back to HQ. It is up-to you to make sure the item is returned, we recommend using a tracked service as we take no responsibility if the item never shows up. We can't offer any help or refunds for return postage at this time. 

*Note* - We're unable to refund sale items but can exchange them or give a credit note.

PAYMENT METHODS?

We accept all major debit and credit cards. We also accept Paypal.

DO YOU OFFER SPONSORSHIPS?

Sorry we don't offer sponsorship positions or ambassador positions at the moment, we would like to grow the brand and get to know our client base before committing to a sponsorship.

HOW LONG UNTIL I'LL RECEIVE MY ORDER?
Items are generally posted the next working day and will take 1-3 working days from being shipped. You will be sent a tracking number & can choose between 1st or 2nd class postage at checkout.  If you need an item guaranteed next working day, please contact us direct to arrange. 

Horse Of London

Northamptonshire, NN10 8DF 

©2019 BY HORSE OF LONDON.